Shipping policy
A solid shipping policy is the best way to prevent "Where is my order?" emails. For cityride.shop, I've designed this to be transparent about processing times and tracking.
Shipping Policy
Thank you for choosing cityride.shop. We aim to get your gear to you as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within [1–3] business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| Standard Shipping | 5–10 business days | [e.g., $4.99 / Free over $50] |
| Expedited Shipping | 2–4 business days | [e.g., $15.00] |
Delivery delays can occasionally occur due to carrier issues or weather.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
cityride.shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
If you receive your order damaged, please save all packaging materials and damaged goods before filing a claim. Take a photo and contact our support team at [sk@cityridesapp.com] immediately so we can resolve the issue for you.